- CISCO CUCM 8.6 COMPATIBILITY MATRIX UPDATE
- CISCO CUCM 8.6 COMPATIBILITY MATRIX UPGRADE
- CISCO CUCM 8.6 COMPATIBILITY MATRIX SOFTWARE
- CISCO CUCM 8.6 COMPATIBILITY MATRIX WINDOWS
Unified CCX does not support any views created on Oracle 19c. Obtain the wallboard from aĬisco-approved vendor from Cisco Marketplace: Unified CCX supports wallboard reporting. Note: Office 365 does not support authenticated Excel report. Nuance Enterprise Version 20.x is the continuation of MRCP V2.0 is supported from Unified CCX Release 12.5(1). The compatibility among different ASR-TTS packages as suggested by Nuance packages will not impact the integration functionalityīetween Unified CCX and Nuance until there is any major change by
Latest version of the ASR-TTS packages recommended by Nuance can.For information about Virtualization for Cisco Unified.For information about Virtualization for.For information about Virtualization for Cisco Unified Contact.For information about Unified Communications in a Virtualized.For information about UC Virtualization Supported Hardware, see.(FN 3) All associated Service Updates are supported with Seeįootnote on individual AQM versions to identify the UnifiedĬommunications Manager versions that are supported by that AQM. Therefore, when you plan an upgrade, consult theĪppropriate AQM Installation Guide for Unified CM compatibility. Versions of AQM are not generally updated for compatibility with new
Version at the time of release and at least one prior version. Therefore, AQMĬompatibility with Unified CM is limited to the current Unified CM (FN 2) Cisco AQM has direct dependencies upon Cisco UnifiedĬommunications Manager for CTI and SIP events. Desktop-based monitoring and recording is not supported in
CISCO CUCM 8.6 COMPATIBILITY MATRIX WINDOWS
Support for the application client operation on Windows 7Ħ4-bit machines is through WoW64 emulator mode.ī. Management (CR/AQM) are 32-bit applications.Ī. (FN 1) Compliance Recordingt/Advanced Quality Workforce Optimization if they want to stay with On-prem.Ĭompliance Recording/Advanced Quality Management (FN1,2)
CISCO CUCM 8.6 COMPATIBILITY MATRIX UPGRADE
Consequently, customers who upgrade toġ2.5 must continue with Classic Licensing if they want to continue usingĪlternatively, customers who want to move to Smart Licensing for UnifiedĬCX must consider migrating to Webex WFO or SolutionsPlus version of Note: Cisco Workforce Optimization licenses are not More information, refer to Cisco Unified Contact Center Express -Įnd-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Workforce Optimization Compatibility (top)Ĭisco Workforce Optimization is End-of-Life as on August 1, 2020. (FN 10) Transport Gateway is not supported in Unified CCX.
CISCO CUCM 8.6 COMPATIBILITY MATRIX SOFTWARE
Mode, minimum requirement is Unified CM 12.5(1).įor more information about CSSM version 8, see theĬisco Smart Software Manager On-Prem Release (FN 8) In Unified CCX, to enable SRTP in FIPS 140-2 SocialMiner has been renamed as Customer Collaboration Platform (CCP). On ISR Gateway 4451 with IOS version 15.5(3)S and later. (FN 4) Unified CCX Agent and IVR Outbound supports E1 R2 signaling (FN 3) CUBE is supported with the SIP Outbound Dialer and CPA For information on Call Progress Analysis, see IVR are supported only on IOS versions that incorporate Call ProgressĪnalysis. (FN 2) Outbound Agent (Predictive and Progressive) and Outbound
CISCO CUCM 8.6 COMPATIBILITY MATRIX UPDATE
Instant Messaging and Presence (IM&P) (FN 5)Ĭisco Smart Software Manager On-Prem (Cisco SSM On-Prem) (FN 10)ĬM version that is supported, all the corresponding Service Update (SU) andĮngineering Special (ES) releases are also supported. Gateways for Outbound Agent and IVR (FN 2,4)Ĭustomer Collaboration Platform (CCP) (FN Unified CCX includes the co-resident Unified Intelligence Center Supported from any of the Engineering Specials and Service Update (SU) UCSInstall_UCCX_12_5_1_UCOS_12.įor Unified CCX configuration APIs and Finesse APIs, see theĬisco Unified Contact Center Express Developer Guide, Supported Unified UCCX and Unified IP IVR Upgrade Paths (FN 1,2) Supported Single Sign-On Identity Providers Microsoft Exchange Server for Finesse Email Or we would be missing some integration in UCCX (RU to 10.6.x) if we upgrade CUCM to 11.5 ?Īs in one of cisco's link UCCX 10.6 is compatible with 11.0 only for WOC (so we have confusion on the upgrade versions for CUCM to 11.0 or 11.Export Unified Intelligence Center ReportingĮnterprise Database for Unified Intelligence Center to 11.5 in one go (max possible in one RU is 10.6 version), so as per below documentation link for UCCX, we are planning to RU UCCX 8.5.1 to 10.6Īnd CUCM, CUPS, CUC will be upgraded to 11.5, (referring matrix link) so that we can take feature of "Workforce Optimization Compatibility" Upgrade would be over the weekend with scheduled downtime.Īs we can't directly upgrade UCCX 8.5.1.
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